• PICA-Service

    An equitable low cost dispute resolution service to deal with alleged breaches of the Industry framework Code or landlord Companies' Codes of Practice

Welcome To PICA-Service

The Pubs Independent Conciliation and Arbitration Service (PICA-Service) offers an accessible, independent, low cost dispute resolution service, to the licensed industry which allows tenants/lessees and Pub Companies/Breweries with 1-499 pubs to resolve disputes in a fair and timely manner.  PICA-Service applies to the England & Welsh Pub Sector Codes of Practice, and the Pub Sector – Scotland Code.

Make an Application


To begin your PICA-Service application now click the button below


Track an Application


To track a current PICA-Service application please click the button below




For more information on the procedure please click the button below



Who We Are

The PICA-Service is overseen by the Pub Governing Body (PGB) which is responsible for establishing the rules of governance and case protocols for both the PICA-Service and the Pubs Independent Rent Review Scheme (PIRRS).  The PGB is provided by six of the industry’s leading associations representing both tenants and landlords:  UK Hospitality, The Licensees Association, the British Beer and Pub Association (BBPA), the British Institue of Innkeeping (BII), the Federation of Licensed Victuallers Associations (FLVA), and the Guild of Master Victuallers (GMV). 

The PGB is chaired by Sir Peter Luff

Latest News From PICA-SERVICE

Latest news and reports from PICA-Service