The complainant tenant has not authorised PICA-Service to divulge their identity

The Respondents were Punch Taverns.

The hearing was chaired by a Trevor Barber. The PICA-Service panel was made up of a licensing solicitor, an executive of the Scottish licensing trade association, a pub lessee and a Business development manager from a family Brewery.

 The complaints briefly concerned issues as to a breach of a promise allegedly made by an employee of the respondent Company, issues as to a delay in the Pub Co issuing their final account which was alleged to be incorrect and issues concerning a third parties valuation of the complainant’s fixtures and fittings when possession of the premises was given up.

The PICA-Service panel confirmed during the hearing that it could not deal with those parts of the complaints which related to a Tenancy at Will and subsequently confirmed this within its Award. It concluded furthermore from the evidence provided that the remaining complaints either did not represent breaches of the Industry framework Code or the Respondent Co’s Code of Practice, did not represent breaches in the spirit of such Codes or that they had not proved to be able to be substantiated.  The Complaints were therefore dismissed.

More information about PICA-Service PICA-Service comes within the auspices of the Pub

Governing Body having been formed by six of the industry’s leading associations (the ALMR,

the BBPA, the BII, the FLVA, the Brighton and Hove licensee Association and the GMV) in

order to deliver self-regulation to the tied tenanted pub industry. Its mandate is to deal with

technical breaches or breaches of the spirit of the industry framework code of practice, or

breaches of individual pub company (and pub-owning brewery) codes of practice, occurring

after 30th June 2010 – the date the framework code came into effect.

The PICA-Service panel comprises independent experts made up of a diverse group of

individuals including a circuit judge, a member of the Chartered Institute of Arbitrators,

accountants, solicitors, a barrister, a magistrate, chartered surveyors, licensed trainers,

pub tenants and retired pub tenants, plus brewery/pub Co and retired brewery/pub Co


More details are available on the PICA-Service website including how complaints should be


The PICA-Service website address is: www.picaservice.com

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