The following diagram provides a brief overview of the PICA-Service. More details regarding the procedure paper can be found under the Procedure page, applicants should take care to read the procedure thoroughly to digest its contents.
PICAS is overseen by Pub Governing Body (PGB) which is responsible for establishing the rules of governance and case protocols for both the PICAS and the Pubs Independent Conciliation and Arbitration Service (PICA-Service). The Pub Governing Body is provided by six of the industry's leading associations representing both tenants and landlords: the Association of Licensed Multiple Retailers (ALMR), Brighton and Hove Licensee Association, the British Beer and Pub Association (BBPA), the British Institute of Innkeeping (BII), the Federation of Licensed victuallers Associations (FLVA), and the Guild of Master Victuallers (GMV).
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